Frequently Asked Questions

Stairlift tracks fall into two basic categories: straight and curved; it can be a little confusing to know which type you need for your staircase. Straight stairlift tracks can only travel in straight lines, they cannot turn a corner or go around a bend.
All our stairlifts have safety sensors on the power pack and footrest; these are designed to stop the lift if it meets any obstruction. Once stopped it can only be moved in the opposite direction of the obstruction.
Your stairlift also comes standard with a seat belt for additional peace of mind. Our easy-release retractable seat belt gives the added flexibility of allowing you to fasten it to one side or centrally, whichever is easier for you or others.
All our stairlifts are operated by pressing or holding the large, robust toggle switch in the direction of travel. Located at the end of the seat arm it can be easily operated by the hand or arm and leaves the armrest clear to provide unhindered support when getting on or off the seat. Your Ohana stairlift comes with two remote controls which can be used to call the stairlift between floors. This is particularly useful in multi-user situations.
Like all our stairlifts, the outdoor models have a key switch to prevent unauthorized use of the lift, which means it can be isolated when not in use.
With our different types of stairlifts, we are able to place a stairlift in almost every type of house and provide a safe and comfortable ride up even the most complicated staircase. The compact design allows plenty of space for other stair users. We also offer folding rails, sliding rails, and zero intrusion.
Depending on the stairlift model selected, our experienced installers can complete your install in just a few hours. Our staff will test the unit, demonstrate its functions, and stay as long as necessary to ensure that you are comfortable with the operation of your new stairlift.
There are many factors in determining price, but most stairlifts are very affordable. Although we don’t offer to finance, we can offer suggestions to make your system a reality. Compared to the costs of skilled nursing facilities or in-home care, a stairlift is more cost-effective by far.
Unfortunately, Medicare and most private insurance do not cover the cost of a stairlift.
We have a warehouse with inventory and parts on the island. We are proud of our quick service, usually within 24 hours. Our service is unbeatable. We will always keep the equipment running. All our technicians are factory trained and certified. We have multiple products and brands to meet the needs of a wide range of customers.
We can fit even the narrowest of staircases. Straight lifts need 26 inches and curved lifts need only 27.5 inches to ensure the customer can swivel around comfortably. One of our fully trained surveyors can assess your staircase to ensure a lift is possible.
Stairlifts weight capacity can vary by product but all of them start out at 300 lbs. We offer heavy-duty lifts to accommodate higher weight limits.
Stairlifts are simply plugged into an existing household outlet. A transformer reduces the power requirements to a minimum constantly charging two 12 volt batteries that power the stairlift.
Stairlifts are battery operated, thus in the event of a power failure, they will continue to work for up to 10 cycles (up and down your stairs) before needing to be re-charged. The battery receives a continuous charge while parked to ensure maximum battery availability in the event of a power outage.

Ohana Stairlifts

Life Elevated - Keeping you in the home you love.

Ohana Stairlifts
5.0
Based on 66 reviews
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Matthew GurewitschMatthew Gurewitsch
00:26 25 May 24
So, wife’s in rehab, doing great. Suddenly, no prior warning, she’s coming home in 3 days. Vendors we’re talking to about a stairlift all quote long shipping delays from mainland to Hawaii. But Ohana has a warehouse right in Honolulu, everything in stock, and great local references . A handshake with Mike over the phone, and the installer Patrick is on a plane to our island of Maui the next morning, job completed neatly, professionally, and all cleaned up before lunchtime. And Ohana beat the competition’s quotes by better than 30%, with top-grade equipment. You know what they say. Buy local! Deal with real folks, not corporations! Couldn’t be happier.
Jim Von RohrJim Von Rohr
03:24 30 Apr 24
Patrick Estipona came by and serviced my outdoor chairlift. He was polite, efficient and neat. I’ve used Ohana several times throughout the years and they’ve always been great to work with.
Lawrence YontingLawrence Yonting
04:51 16 Apr 24
We are definitely satisfied with the stairlift, the process from beginning to the end.We had the estimate about a year ago, and was on hold for a number of reasons.Recently we decided to move forward, i contacted Mike, he got back to us within a day, and though prices do change, since it was a year ago, he generously charged us the original price.Patrick our installer came on the day we wanted it done, he came a half hour later then scheduled, but he did call to let us know, he was on his way.He did great work, he explained the safety features and we actually road it ,to familiarize on how its done.This stair lift is one less worry for our Mother and us.Thanks again.Lawrence and Debra Yonting
Hannah AbabonHannah Ababon
20:58 12 Apr 24
Our technician Mr. Patrick Estipona was absolutely wonderful! He was patient in answering all my questions & concerns. Courteous and polite, with a real warmth & sincerity about him. He was so kind to both me & my Ohana! He’s efficient and was fast in uninstalling our stairlift. I would highly recommend him & Ohana stairlifts for all your stairlift needs.
JOSEPH KIMJOSEPH KIM
03:38 23 Mar 24
We called O’hana Stairlifts, and talked to Mike about needing a chair lift for our house. After a visit from their technician/installer came out to take measurements and explain what they’d be doing, we set up a day for installation.Patrick returned on the day and time we agreed, and went right to work. He completed his job quicker than expected. Called the wife and I out and explained the process of using our lift. He was engaging and polite in answering all our questions. Very friendly, professional, quick and efficient!Mahalo O’hana Stairlifts.
Lu BonLu Bon
05:41 21 Mar 24
I have been a customer of Ohana Stairlift for about 10 years. The owner, Mike, is so nice. He really cares about people and has a real soft spot for Vererans and Kupuna. There were a few times I called for emergency help and he always managed to work his magic by squeezing us into the schedule. He also once put in a shower cut out for us and other contractors were always impressed with the quality of workmanship. They even snuck pictures of it! Patrick has responded to our occasional calls and you will not meet a nicer young man. Aside from his extensive knowledge, he really goes over and beyond to promote our safety and longevity of equipment. Plus is he a really great explainer by pointing out parts in need of routine replacement and he has a really nice personality too! You can tell he is very humble. I cannot say enough nice things about this company. It is important work they do and they take it very seriously yet always manage to remember we are people and not just customers. Mahalo Mike and Patrick!! See you next time Patrick!! Aloha!
Esther AladieffEsther Aladieff
17:40 15 Nov 23
I had such a positive experience working with Ohana Stairlifts. Mike was very responsive answering my questions. He came out to explain the stairlift installation process to my dad and gave great recommendations on cost effective ways to modify the bathroom for my mom. Patrick did a great job installing everything. I can't recommend Ohana Stairlifts enough. Thank you, Mike and Patrick. My parents are very happy. I really appreciate the great customer service. You guys are amazing.
helene teveshelene teves
02:48 01 Nov 23
Patrick was quick to return our chair lift back into operational mode. Within an hour after my troubleshooting call, not only was the chair working again, but the power cord was neatly positioned in place, off the floor, with exposed wires fixed. Greatly appreciated!
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