Stairlift Frequently Asked Questions
Stairlift tracks fall into two basic categories: straight and curved; it can be a little confusing to know which type you need for your staircase. Straight stairlift tracks can only travel in straight lines, they cannot turn a corner or go around a bend.
All our stairlifts have safety sensors on the power pack and footrest; these are designed to stop the lift if it meets any obstruction. Once stopped it can only be moved in the opposite direction of the obstruction.
Your stairlift also comes standard with a seat belt for additional peace of mind. Our easy-release retractable seat belt gives the added flexibility of allowing you to fasten it to one side or centrally, whichever is easier for you or others.
All our stairlifts are operated by pressing or holding the large, robust toggle switch in the direction of travel. Located at the end of the seat arm it can be easily operated by the hand or arm and leaves the armrest clear to provide unhindered support when getting on or off the seat.
Your Ohana stairlift comes with two remote controls which can be used to call the stairlift between floors. This is particularly useful in multi-user situations.
Like all our stairlifts, the outdoor models have a key switch to prevent unauthorized use of the lift, which means it can be isolated when not in use.
With our different types of stairlifts, we are able to place a stairlift in almost every type of house and provide a safe and comfortable ride up even the most complicated staircase. The compact design allows plenty of space for other stair users. We also offer folding rails, sliding rails, and zero intrusion.
Depending on the stairlift model selected, our experienced installers can complete your install in just a few hours. Our staff will test the unit, demonstrate its functions, and stay as long as necessary to ensure that you are comfortable with the operation of your new stairlift.
There are many factors in determining price, but most stairlifts are very affordable. Although we don’t offer to finance, we can offer suggestions to make your system a reality. Compared to the costs of skilled nursing facilities or in-home care, a stairlift is more cost-effective by far.
Unfortunately, Medicare and most private insurance do not cover the cost of a stairlift.
We have a warehouse with inventory and parts on the island. We are proud of our quick service, usually within 24 hours. Our service is unbeatable. We will always keep the equipment running. All our technicians are factory trained and certified. We have multiple products and brands to meet the needs of a wide range of customers.
We can fit even the narrowest of staircases. Straight lifts need 26 inches and curved lifts need only 27.5 inches to ensure the customer can swivel around comfortably. One of our fully trained surveyors can assess your staircase to ensure a lift is possible.
Stairlifts weight capacity can vary by product but all of them start out at 300 lbs. We offer heavy-duty lifts to accommodate higher weight limits.
Stairlifts are simply plugged into an existing household outlet. A transformer reduces the power requirements to a minimum constantly charging two 12 volt batteries that power the stairlift.
Stairlifts are battery operated, thus in the event of a power failure, they will continue to work for up to 10 cycles (up and down your stairs) before needing to be re-charged. The battery receives a continuous charge while parked to ensure maximum battery availability in the event of a power outage.
Choose a stairlift with a clear plan for local support after installation. If you are comparing Acorn Stairlifts with Ohana, look beyond the purchase price: ask who will answer your call, who can visit your island, and what repairs will cost.
Ohana Stairlifts is a local kamaʻāina company serving Oʻahu, Maui, Kauaʻi, and Hawaiʻi Island. You can speak directly with our Hawaiʻi team about installation, maintenance, and service options for your home and your ʻohana.
Past Hawaiʻi customer reports
Two publicly posted reviews describe difficulty obtaining Acorn service in Hawaiʻi:
- Kara K., Kapolei — November 22, 2021: She reported paying for a service renewal, being told no Hawaiʻi repair technician was available, and receiving no reply to follow-up emails and messages by the date of her review. Read Kara’s ConsumerAffairs review (opens in a new tab).
- LaurieAnne S., Hilo — April 11, 2022: She reported paying annual service fees but receiving only one service since 2019, and said her lift had been inoperable since 2020. She wrote that the company cited COVID-related technician shortages on her island. Read LaurieAnne’s Retirement Living review (opens in a new tab).
These are customers’ accounts from 2021–2022, not independently verified findings about Acorn’s current service. Ask any provider to confirm today’s technician availability and coverage for your island.
Five questions to ask before you buy
- Who provides service on my island? Ask who handles repairs after installation and whether interisland travel charges apply.
- How soon can a technician visit? Get a realistic timeframe and ask what happens on weekends and holidays.
- What does the warranty or service plan cover? Request written details about parts, labor, batteries, travel, renewals, and cancellation.
- Are parts available for my model? Ask what is stocked locally and what may need to be ordered.
- Can I reach someone by phone? Confirm support hours and who to contact if the lift stops working.
Already own an Acorn stairlift?
Contact Ohana with your model, island, and a description of the issue so we can discuss whether we can help. Service options depend on the equipment, parts availability, and scheduling; contact your original supplier about any warranty coverage.
Learn why families choose our local Ohana team, or ask us about stairlift service in Hawaiʻi. Call (808) 450-3028.
Start with the safe checks in your model’s owner’s manual, including power, charging, seat position, and visible obstructions.
Our stairlift service and self-help guide covers common problems, power outages, maintenance, and when to call a professional.
If the issue persists or the lift appears damaged, stop using it and call or text Ohana Stairlifts at (808) 940-0702.
