Frequently Asked Questions
Stairlift tracks fall into two basic categories: straight and curved; it can be a little confusing to know which type you need for your staircase. Straight stairlift tracks can only travel in straight lines, they cannot turn a corner or go around a bend.
All our stairlifts have safety sensors on the power pack and footrest; these are designed to stop the lift if it meets any obstruction. Once stopped it can only be moved in the opposite direction of the obstruction.
Your stairlift also comes standard with a seat belt for additional peace of mind. Our easy-release retractable seat belt gives the added flexibility of allowing you to fasten it to one side or centrally, whichever is easier for you or others.
Your stairlift also comes standard with a seat belt for additional peace of mind. Our easy-release retractable seat belt gives the added flexibility of allowing you to fasten it to one side or centrally, whichever is easier for you or others.
All our stairlifts are operated by pressing or holding the large, robust toggle switch in the direction of travel. Located at the end of the seat arm it can be easily operated by the hand or arm and leaves the armrest clear to provide unhindered support when getting on or off the seat.
Your Ohana stairlift comes with two remote controls which can be used to call the stairlift between floors. This is particularly useful in multi-user situations.
Like all our stairlifts, the outdoor models have a key switch to prevent unauthorized use of the lift, which means it can be isolated when not in use.
With our different types of stairlifts, we are able to place a stairlift in almost every type of house and provide a safe and comfortable ride up even the most complicated staircase. The compact design allows plenty of space for other stair users. We also offer folding rails, sliding rails, and zero intrusion.
Depending on the stairlift model selected, our experienced installers can complete your install in just a few hours. Our staff will test the unit, demonstrate its functions, and stay as long as necessary to ensure that you are comfortable with the operation of your new stairlift.
There are many factors in determining price, but most stairlifts are very affordable. Although we don’t offer to finance, we can offer suggestions to make your system a reality. Compared to the costs of skilled nursing facilities or in-home care, a stairlift is more cost-effective by far.
Unfortunately, Medicare and most private insurance do not cover the cost of a stairlift.
We have a warehouse with inventory and parts on the island. We are proud of our quick service, usually within 24 hours. Our service is unbeatable. We will always keep the equipment running. All our technicians are factory trained and certified. We have multiple products and brands to meet the needs of a wide range of customers.
We can fit even the narrowest of staircases. Straight lifts need 26 inches and curved lifts need only 27.5 inches to ensure the customer can swivel around comfortably. One of our fully trained surveyors can assess your staircase to ensure a lift is possible.
Stairlifts weight capacity can vary by product but all of them start out at 300 lbs. We offer heavy-duty lifts to accommodate higher weight limits.
Stairlifts are simply plugged into an existing household outlet. A transformer reduces the power requirements to a minimum constantly charging two 12 volt batteries that power the stairlift.
Stairlifts are battery operated, thus in the event of a power failure, they will continue to work for up to 10 cycles (up and down your stairs) before needing to be re-charged. The battery receives a continuous charge while parked to ensure maximum battery availability in the event of a power outage.
Patrick was super responsive and awesome in the thoroughness of his service.
I’m a disabled retired Air Force veteran that had a Kailua Company named Ohana Stairlift.install a stairlift for me. Ohana sent Patrick to complete the installation. As I watched Patrick work. I realized he was the kind of troop I wanted to work on our team. Patrick worked in an organized, disciplined, and managed his time very well. I could see he was focused on getting the installation completed right and in a timely manner. He folded each box and placed them and wrapping paper in a larger box keeping his work area uncluttered and clean. His voice was confident as he explained how to operate the stairlift and how to maintain it. Patrick is the professional you want to install your stairlift. My Ohana stairlift worked great. So call OHANA STAIRLIFT.
The quickest response and the best customer service ever!!! Patrick is the bomb!!! Wish there were more like him!!!
Every time I reach out to Ohana Stairlifts (which is not too often) I have the most satisfying feeling that I’m getting the best in the business in regards to the entire experience, no matter what the situation may be…100% quality business, practices, staff & esp. customer service & knowledge…the remote troubleshooting & tips for maintaining our investment are more valuable to my family because we are confident that our mom is safe & independent thanks to everyone at Ohana Stairlift.. Thanks to Patrick for his extensive knowledge, friendly positive attitude! Truly Thankful! Mahalo!
Patrick is a professional and knowledgeable individual always willing to assist his clients. Highly recommend Patrick and Ohana Stairlifts.Thank you so very much. Colleen
I’m a retired general building contractor. As such, I set the bar pretty high when working with other contractors, subcontractors, and suppliers. Ohana Stairlifts didn’t disappoint me. A 10:00 AM appointment was scheduled for the installation of a chair lift at my residence. Accessibility Technician Patrick arrived promptly at the scheduled time and worked diligently until the installation was completed. His briefing on the use of the chair lift was thorough and complete.I would not hesitate to use Ohana Stairlifts again if the need arises.
Excellent service, answer all the questions we had,Explained all the corrections that were made, recalibrated the remotes
Patrick Estipona came to replace the battery in my stairlift and informed me on how to check on the battery so that I could find out if I needed to replace the battery. He was extremely efficient and the replacement was done quickly.
We had the stairlift installed about 3 years ago. It quick working so I called Patrick since I have his name card. Knowing how busy he is (and I too had a few scheduled appointments) he made every effort to set up an appointment. Patrick was always quick in getting back to me. He also took the time explaining how to care for the stairlift. He made me feel very comfortable. He's a kind and caring person with good customer service.Thank you Patrick and Ohana Stairlift.......
Patrick arrived at the house as scheduled and was very professional and courteous. He worked efficiently and restored my mom's chair back into excellent working condition. Amazing service!
Patrick came promptly when I requested an appointment to check our chairlift and, of course, the lift worked fine when he tested it. Appreciate his patience and responsiveness!!KMS
We had a worry free experience with Ohana Chairlifts and thanks to Patrick's expertise , installation with Randy went very smooth and fast! Mr. Michael Dowell, owner is such a professional person and I would recommend his company to anyone in need of a chairlift. Lastly, this chairlift was a great investment and has made our life a lot happier.
We purchased a stair lift from Mike in 2014. He has always provided excellant service since day one. It's terrific that a live person avtually answers the phone!Its
Patrick immediately trouble shot and resolved our maintenance problem with 2 minutes. We cannot thank him enough for his rapid and complete response.
Very good and efficient service. Willdefinitely call again. Excellent service.
Patrick was an efficient installer and was very helpful in explaining the operational features of the new lift chair. An overall excellent experience. Mahalo.
We had what we thought were issues with my Father's Stairlift that was installed back in 2022 and Main Technician (Patrick Estipona) came out to service the chair within the second day of calling him. He would have came out sooner but was on the outer island. Once he arrived made him check out the chair and thought to myself oh god this is like when you take your car in for service cause it's making a noise but when they check it it's fine. (Lol) Thank goodness motor just needed a little lubrication which financially was music to our ears. Patrick is very knowledgeable and pleasant to work with and is very friendly!!So if you ever need someone Patrick is DEFINITELY YOUR GUY!!
Our Stairlift Chair was not working. I reached out to Patrick who was finishing up his work with another client. Patrick quickly directed me to the area he suspected was the problem and then guided us via FaceTime on how to fix the problem. Great job Patrick. Mahalo
Patrick has been an excellent help to me and my parents. He's patient and kind. He has EXCELLENT working skills and is ALWAYS willing to help.
I was referred to Ohana Stairlift for troubleshooting why my parents stairlift suddenly stopped working after not using it for a year. Patrick was very responsive to my message and patiently guided me (and my family) through the process of checking different parts on the unit over the phone. He was very upfront and honest with me and gave me a quote if he were to drive down to the house to check something he felt was a simple fix that could be resolved on our own. In the end, he helped us to discover little objects obstructing the track in a hidden spot, and that we needed a new battery.It’s very rare to find good customer service like this now days. Mahalo Patrick!
My experience with ohana stairlifts was very pleasant and courtesy was on top of the charts I would highly recommend ohana stairlifts thankyou so much for helping me out Mahalo nui .Ricky Rivera
I found Patrick to be very professional yet warm with a kamaaina spirit. He's very thorough and I'm very satisfied with his work.
Patrick is always great. Comes right away when I have an issue and does all the necessary repairs! I will recommend him to anyone who needs a stairlift!
Excellent service from Ohana Stairlifts and the best technician Patrick E. The lift was not operating properly and Patrick saw to it that the lift would be operable for my Mom to use for her safety. Thank you 🙏 Patrick!
Mike, the owner Of Ohana Stair lifts very responsive and answered all my questions quickly and honestly! He gave us a fair price for two lifts that we needed and installed them within three days of the quote! I highly recommend Ohana stair for chair lift needs! 7/30/2024Aloha Mike C.
We had the best repair person from ohana stairlifts. Patrick came and was friendly kind and efficient. Thank you for the care Patrick! Annie Ushiroda
My 10-year old Harmar lift stopped working for unknown reasons. The people who sold us this house left an installation manual with a bunch of phone numbers on it, but that's all. You gave me good information over two phone calls, and I finally made an appointment.Your guys arrived exactly on time, were efficient gentlemen, and got the job done. I hope that my hovering to watch what was happening didn't bother them. They answered all my questions happily and they clearly knew what they were doing.The lift works again, the cost was less than your estimate, and I am back in business. SO happy!
Update: needed some adjustment (a normal thing) and Patrick cane over and resolved the issue quickly. Had to leave the house and trusted him to take care of everything. Really appreciate the company’s trustworthiness and excellent service.Very responsive service. Quality product. Excellent installation. I’d recommend Ohana Stairlifts to family and friends.
Love the chairlift and the service. I would recommend Ohana Stairlifts to anyone who wants a chairlift installed in their homes.
Ohana Stairlifts . Mike Dowd and Patrick Estipona…the greatest. Very professional during initial contact for info/pricing, on-site visit and installing of an exterior stairlift. No hiccups, just professionalism. Ohana Stairlifts is your Kamaaina Company for all your chairlift needs. Best of all…they’re BBB registered! Thank You.
Ohana Stairlifts installed our stairlift today. They were very professional and helpful helping us choose an appropriate stairlift. Their technician did a superb job of installing and demonstrating use of the stairlift, he was very knowledgeable and answered all questions we had.So far, we are very satisfied with their service and product quality.
So, wife’s in rehab, doing great. Suddenly, no prior warning, she’s coming home in 3 days. Vendors we’re talking to about a stairlift all quote long shipping delays from mainland to Hawaii. But Ohana has a warehouse right in Honolulu, everything in stock, and great local references . A handshake with Mike over the phone, and the installer Patrick is on a plane to our island of Maui the next morning, job completed neatly, professionally, and all cleaned up before lunchtime. And Ohana beat the competition’s quotes by better than 30%, with top-grade equipment. You know what they say. Buy local! Deal with real folks, not corporations! Couldn’t be happier.
Patrick Estipona came by and serviced my outdoor chairlift. He was polite, efficient and neat. I’ve used Ohana several times throughout the years and they’ve always been great to work with.
We are definitely satisfied with the stairlift, the process from beginning to the end.We had the estimate about a year ago, and was on hold for a number of reasons.Recently we decided to move forward, i contacted Mike, he got back to us within a day, and though prices do change, since it was a year ago, he generously charged us the original price.Patrick our installer came on the day we wanted it done, he came a half hour later then scheduled, but he did call to let us know, he was on his way.He did great work, he explained the safety features and we actually road it ,to familiarize on how its done.This stair lift is one less worry for our Mother and us.Thanks again.Lawrence and Debra Yonting
Our technician Mr. Patrick Estipona was absolutely wonderful! He was patient in answering all my questions & concerns. Courteous and polite, with a real warmth & sincerity about him. He was so kind to both me & my Ohana! He’s efficient and was fast in uninstalling our stairlift. I would highly recommend him & Ohana stairlifts for all your stairlift needs.
We called O’hana Stairlifts, and talked to Mike about needing a chair lift for our house. After a visit from their technician/installer came out to take measurements and explain what they’d be doing, we set up a day for installation.Patrick returned on the day and time we agreed, and went right to work. He completed his job quicker than expected. Called the wife and I out and explained the process of using our lift. He was engaging and polite in answering all our questions. Very friendly, professional, quick and efficient!Mahalo O’hana Stairlifts.
I have been a customer of Ohana Stairlift for about 10 years. The owner, Mike, is so nice. He really cares about people and has a real soft spot for Vererans and Kupuna. There were a few times I called for emergency help and he always managed to work his magic by squeezing us into the schedule. He also once put in a shower cut out for us and other contractors were always impressed with the quality of workmanship. They even snuck pictures of it! Patrick has responded to our occasional calls and you will not meet a nicer young man. Aside from his extensive knowledge, he really goes over and beyond to promote our safety and longevity of equipment. Plus is he a really great explainer by pointing out parts in need of routine replacement and he has a really nice personality too! You can tell he is very humble. I cannot say enough nice things about this company. It is important work they do and they take it very seriously yet always manage to remember we are people and not just customers. Mahalo Mike and Patrick!! See you next time Patrick!! Aloha!
I had such a positive experience working with Ohana Stairlifts. Mike was very responsive answering my questions. He came out to explain the stairlift installation process to my dad and gave great recommendations on cost effective ways to modify the bathroom for my mom. Patrick did a great job installing everything. I can't recommend Ohana Stairlifts enough. Thank you, Mike and Patrick. My parents are very happy. I really appreciate the great customer service. You guys are amazing.
Patrick was quick to return our chair lift back into operational mode. Within an hour after my troubleshooting call, not only was the chair working again, but the power cord was neatly positioned in place, off the floor, with exposed wires fixed. Greatly appreciated!
