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Frequently Asked Questions

Stairlift tracks fall into two basic categories: straight and curved; it can be a little confusing to know which type you need for your staircase. Straight stairlift tracks can only travel in straight lines, they cannot turn a corner or go around a bend.
All our stairlifts have safety sensors on the power pack and footrest; these are designed to stop the lift if it meets any obstruction. Once stopped it can only be moved in the opposite direction of the obstruction.
Your stairlift also comes standard with a seat belt for additional peace of mind. Our easy-release retractable seat belt gives the added flexibility of allowing you to fasten it to one side or centrally, whichever is easier for you or others.
All our stairlifts are operated by pressing or holding the large, robust toggle switch in the direction of travel. Located at the end of the seat arm it can be easily operated by the hand or arm and leaves the armrest clear to provide unhindered support when getting on or off the seat. Your Ohana stairlift comes with two remote controls which can be used to call the stairlift between floors. This is particularly useful in multi-user situations.
Like all our stairlifts, the outdoor models have a key switch to prevent unauthorized use of the lift, which means it can be isolated when not in use.
With our different types of stairlifts, we are able to place a stairlift in almost every type of house and provide a safe and comfortable ride up even the most complicated staircase. The compact design allows plenty of space for other stair users. We also offer folding rails, sliding rails, and zero intrusion.
Depending on the stairlift model selected, our experienced installers can complete your install in just a few hours. Our staff will test the unit, demonstrate its functions, and stay as long as necessary to ensure that you are comfortable with the operation of your new stairlift.
There are many factors in determining price, but most stairlifts are very affordable. Although we don’t offer to finance, we can offer suggestions to make your system a reality. Compared to the costs of skilled nursing facilities or in-home care, a stairlift is more cost-effective by far.
Unfortunately, Medicare and most private insurance do not cover the cost of a stairlift.
We have a warehouse with inventory and parts on the island. We are proud of our quick service, usually within 24 hours. Our service is unbeatable. We will always keep the equipment running. All our technicians are factory trained and certified. We have multiple products and brands to meet the needs of a wide range of customers.
We can fit even the narrowest of staircases. Straight lifts need 26 inches and curved lifts need only 27.5 inches to ensure the customer can swivel around comfortably. One of our fully trained surveyors can assess your staircase to ensure a lift is possible.
Stairlifts weight capacity can vary by product but all of them start out at 300 lbs. We offer heavy-duty lifts to accommodate higher weight limits.
Stairlifts are simply plugged into an existing household outlet. A transformer reduces the power requirements to a minimum constantly charging two 12 volt batteries that power the stairlift.
Stairlifts are battery operated, thus in the event of a power failure, they will continue to work for up to 10 cycles (up and down your stairs) before needing to be re-charged. The battery receives a continuous charge while parked to ensure maximum battery availability in the event of a power outage.

Ohana Stairlifts

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