Veterans
Solutions for Veterans
As a veteran, we know you have special concerns. Our staff at Ohana Stairlifts can help your transition back home. We offer mobility solutions customized for you and your family.
Veterans Seeking Assistance from the VA: The Department of Veterans Affairs has three programs that give cash grants to qualified veterans with disabilities for safety improvements in the home.
The Home Improvements and Structural Alterations (HISA) grant can be used for improvements such as wheelchair ramps and door widening, lowering kitchen and bathroom counters and sinks, installing elevators and stairlifts, and many more. Maximum grants are currently $4,100 for veterans with a 50 to 100 percent service-connected disability, or $1,200 for veterans with disabilities that are not service-related.
The Specially Adapted Housing (SAH) grant can be used to make significant changes to housing that will assist eligible veterans in functioning independently in their own homes. The maximum grant, currently $50,000, is available to veterans who have a permanent and total disability (blindness or loss of limbs) as a result of military service.
The Special Home Adaptation (SHA) grant can be used for any home improvement that can help veterans with service-connected disabilities increase mobility throughout their homes. Maximum grants are currently $10,000 and are available to veterans who have permanent and total disability (blindness or loss of limbs) as a result of military service.
A qualified veteran can receive both an HISA grant and either an SAH or SHA grant. For more information, call 1-800-827-1000 or go to the Veteran’s Affairs website.
C Fujioka
1 month ago
Patrick was terrific! And so was Michael! They both went beyond expectations to help me to repair my Handicare stairlift. The original company who did install, Island Mobility Solutions, was no where to be found. Actually, the phone # on the invoice was for a different co. who would not help me because they didn’t do the install. Sent email to Handicare and 2 companies w/phone #s were forwarded. Aloha Lifts would not help me because they didn’t do the install , but Ohana Stairlifts were there to help. Patrick took the time to not only change the battery but thoroughly clean and service the entire system. He even took the time to go over some maintenance tasks! Great guys and terrific service!!!
Tina Braddock
1 month ago
We have been working with Ohana Stairlift for several years. We originally had a lift installed for a family member with a severe brain injury who is wheelchair-bound. The staff has always been courteous and kind, and Patrick — who appears to be the primary technician servicing these lifts — consistently does his best to come out and repair the system as quickly as possible.
However, the stairlift itself has been an ongoing failure from the beginning. The lift regularly malfunctions, often multiple times per month, and each failure seems to involve a different issue rather than a permanent solution. Over the years, we have been instructed to install new dedicated outlets, manually crank the lift despite visible sparking, and even open electrical panels and use a key or flathead screwdriver to attempt to reengage the system ourselves. At one point, we were explicitly warned that we “could get electrocuted” while attempting these steps.
This is not safe. It is not sustainable. And it is completely unacceptable for a household with disabled family members who rely on this equipment for basic mobility and emergency evacuation.
At this point, not one but TWO family members in our home are wheelchair-bound and currently trapped upstairs during a holiday weekend because the lift has failed yet again. We were told no one could come until Tuesday. What happens in the event of a fire, medical emergency, or urgent evacuation? We have already experienced multiple emergency situations following severe flooding on the North Shore that required immediate evacuation of our home.
This situation goes far beyond inconvenience — it is a serious safety and accessibility issue.
To be clear, our frustration is not directed at Patrick personally. He has always been kind, responsive, and appears to be doing the best he can with the resources available. The owner of the company has also been pleasant to work with. But kindness alone does not solve a critical mobility and safety crisis. These recurring repairs feel like temporary band-aids rather than meaningful solutions.
For years we have asked about replacement options or alternative systems, yet no long-term resolution has been offered. Instead, we continue to be instructed to “Jerry-rig” ways to get family members downstairs when the lift fails. After four years of ongoing issues, we are finally writing this review because the situation has become untenable.
A malfunctioning wheelchair lift should be treated as an urgent priority — not as a courtesy repair visit when convenient.
We sincerely hope a real solution can be found soon, and if one is, we would gladly update this review to reflect that. But at this time, we are deeply disappointed by the lack of urgency and accountability surrounding disability accessibility and mobility care on Oahu. Patients and families who depend on this equipment deserve far better.
However, the stairlift itself has been an ongoing failure from the beginning. The lift regularly malfunctions, often multiple times per month, and each failure seems to involve a different issue rather than a permanent solution. Over the years, we have been instructed to install new dedicated outlets, manually crank the lift despite visible sparking, and even open electrical panels and use a key or flathead screwdriver to attempt to reengage the system ourselves. At one point, we were explicitly warned that we “could get electrocuted” while attempting these steps.
This is not safe. It is not sustainable. And it is completely unacceptable for a household with disabled family members who rely on this equipment for basic mobility and emergency evacuation.
At this point, not one but TWO family members in our home are wheelchair-bound and currently trapped upstairs during a holiday weekend because the lift has failed yet again. We were told no one could come until Tuesday. What happens in the event of a fire, medical emergency, or urgent evacuation? We have already experienced multiple emergency situations following severe flooding on the North Shore that required immediate evacuation of our home.
This situation goes far beyond inconvenience — it is a serious safety and accessibility issue.
To be clear, our frustration is not directed at Patrick personally. He has always been kind, responsive, and appears to be doing the best he can with the resources available. The owner of the company has also been pleasant to work with. But kindness alone does not solve a critical mobility and safety crisis. These recurring repairs feel like temporary band-aids rather than meaningful solutions.
For years we have asked about replacement options or alternative systems, yet no long-term resolution has been offered. Instead, we continue to be instructed to “Jerry-rig” ways to get family members downstairs when the lift fails. After four years of ongoing issues, we are finally writing this review because the situation has become untenable.
A malfunctioning wheelchair lift should be treated as an urgent priority — not as a courtesy repair visit when convenient.
We sincerely hope a real solution can be found soon, and if one is, we would gladly update this review to reflect that. But at this time, we are deeply disappointed by the lack of urgency and accountability surrounding disability accessibility and mobility care on Oahu. Patients and families who depend on this equipment deserve far better.
MaryAnn Cabacungan-Pasion
5 months ago
Patrick has been wonderful to work with. He is extremely helpful, always friendly and very dependable. Whenever we need assistance, he shows up promptly and makes sure everything is working properly. It's reassuring to know we can count on him. We are very grateful for his help and would highly recommend this company.
Johanna Tokunaga
6 months ago
Patrick helped me troubleshoot my mom’s chairlift over the phone this afternoon. He was thorough and professional. It was determined that maintenance was necessary. I appreciated that he explained each function for better ongoing operation of the chair. He is a gem!
Yati Paseng
6 months ago
I couldn’t be happier with our experience with Ohana Stairlifts. From the very first contact, they were incredibly responsive and easy to work with. Their communication was prompt, clear, and reassuring throughout the entire process.
Patrick, who installed the stairlift in our condominium, was outstanding. He was highly professional, knowledgeable, and respectful of our home. The installation was done efficiently, and he left the area spotless—everything was clean and well organized when he finished.
Overall, Ohana Stairlifts exceeded our expectations in every way. Excellent service, quick response time, and top-notch installation. I highly recommend them to anyone in need of a stairlift.
Patrick, who installed the stairlift in our condominium, was outstanding. He was highly professional, knowledgeable, and respectful of our home. The installation was done efficiently, and he left the area spotless—everything was clean and well organized when he finished.
Overall, Ohana Stairlifts exceeded our expectations in every way. Excellent service, quick response time, and top-notch installation. I highly recommend them to anyone in need of a stairlift.
Scrappy Lipton
2 years ago
The quickest response and the best customer service ever!!! Patrick is the bomb!!! Wish there were more like him!!!
Nanea Tannehill
2 years ago
Every time I reach out to Ohana Stairlifts (which is not too often) I have the most satisfying feeling that I’m getting the best in the business in regards to the entire experience, no matter what the situation may be…100% quality business, practices, staff & esp. customer service & knowledge…the remote troubleshooting & tips for maintaining our investment are more valuable to my family because we are confident that our mom is safe & independent thanks to everyone at Ohana Stairlift.. Thanks to Patrick for his extensive knowledge, friendly positive attitude! Truly Thankful! Mahalo!
Colleen Dieterich
2 years ago
Patrick is a professional and knowledgeable individual always willing to assist his clients. Highly recommend Patrick and Ohana Stairlifts.
Thank you so very much. Colleen
Thank you so very much. Colleen
Buzz Paxton
2 years ago
I’m a retired general building contractor. As such, I set the bar pretty high when working with other contractors, subcontractors, and suppliers. Ohana Stairlifts didn’t disappoint me. A 10:00 AM appointment was scheduled for the installation of a chair lift at my residence. Accessibility Technician Patrick arrived promptly at the scheduled time and worked diligently until the installation was completed. His briefing on the use of the chair lift was thorough and complete.
I would not hesitate to use Ohana Stairlifts again if the need arises.
I would not hesitate to use Ohana Stairlifts again if the need arises.
Charlotte Hashimoto
2 years ago
Excellent service, answer all the questions we had,
Explained all the corrections that were made, recalibrated the remotes
Explained all the corrections that were made, recalibrated the remotes
Lynne Matsuda
2 years ago
Patrick Estipona came to replace the battery in my stairlift and informed me on how to check on the battery so that I could find out if I needed to replace the battery. He was extremely efficient and the replacement was done quickly.
Amy Hao
2 years ago
We had the stairlift installed about 3 years ago. It quick working so I called Patrick since I have his name card. Knowing how busy he is (and I too had a few scheduled appointments) he made every effort to set up an appointment. Patrick was always quick in getting back to me. He also took the time explaining how to care for the stairlift. He made me feel very comfortable. He's a kind and caring person with good customer service.
Thank you Patrick and Ohana Stairlift.......
Thank you Patrick and Ohana Stairlift.......
C Reyes
2 years ago
Patrick arrived at the house as scheduled and was very professional and courteous. He worked efficiently and restored my mom's chair back into excellent working condition. Amazing service!
Kathleen Sakamoto
2 years ago
Patrick came promptly when I requested an appointment to check our chairlift and, of course, the lift worked fine when he tested it. Appreciate his patience and responsiveness!!
KMS
KMS
John Wayne-San
2 years ago
We had a worry free experience with Ohana Chairlifts and thanks to Patrick's expertise , installation with Randy went very smooth and fast! Mr. Michael Dowell, owner is such a professional person and I would recommend his company to anyone in need of a chairlift. Lastly, this chairlift was a great investment and has made our life a lot happier.
Woody Hojanaki
2 years ago
We purchased a stair lift from Mike in 2014. He has always provided excellant service since day one. It's terrific that a live person avtually answers the phone!
Its
Its
Fred Galvin
2 years ago
Patrick immediately trouble shot and resolved our maintenance problem with 2 minutes. We cannot thank him enough for his rapid and complete response.
Randall Young
2 years ago
Patrick was an efficient installer and was very helpful in explaining the operational features of the new lift chair. An overall excellent experience. Mahalo.
Dayna Duhaylonsod
2 years ago
We had what we thought were issues with my Father's Stairlift that was installed back in 2022 and Main Technician (Patrick Estipona) came out to service the chair within the second day of calling him. He would have came out sooner but was on the outer island. Once he arrived made him check out the chair and thought to myself oh god this is like when you take your car in for service cause it's making a noise but when they check it it's fine. (Lol) Thank goodness motor just needed a little lubrication which financially was music to our ears. Patrick is very knowledgeable and pleasant to work with and is very friendly!!
So if you ever need someone Patrick is DEFINITELY YOUR GUY!!
So if you ever need someone Patrick is DEFINITELY YOUR GUY!!
Gene Wong
2 years ago
Our Stairlift Chair was not working. I reached out to Patrick who was finishing up his work with another client. Patrick quickly directed me to the area he suspected was the problem and then guided us via FaceTime on how to fix the problem. Great job Patrick. Mahalo
perle ho
2 years ago
Patrick has been an excellent help to me and my parents. He's patient and kind. He has EXCELLENT working skills and is ALWAYS willing to help.
adele teramae
2 years ago
I was referred to Ohana Stairlift for troubleshooting why my parents stairlift suddenly stopped working after not using it for a year. Patrick was very responsive to my message and patiently guided me (and my family) through the process of checking different parts on the unit over the phone. He was very upfront and honest with me and gave me a quote if he were to drive down to the house to check something he felt was a simple fix that could be resolved on our own. In the end, he helped us to discover little objects obstructing the track in a hidden spot, and that we needed a new battery.
It’s very rare to find good customer service like this now days. Mahalo Patrick!
It’s very rare to find good customer service like this now days. Mahalo Patrick!
Ricky Rivera
2 years ago
My experience with ohana stairlifts was very pleasant and courtesy was on top of the charts I would highly recommend ohana stairlifts thankyou so much for helping me out Mahalo nui .Ricky Rivera
Sharon Tanaka
2 years ago
I found Patrick to be very professional yet warm with a kamaaina spirit. He's very thorough and I'm very satisfied with his work.
Anne Hagar
2 years ago
Patrick is always great. Comes right away when I have an issue and does all the necessary repairs! I will recommend him to anyone who needs a stairlift!
Karen Crowell
2 years ago
Excellent service from Ohana Stairlifts and the best technician Patrick E. The lift was not operating properly and Patrick saw to it that the lift would be operable for my Mom to use for her safety. Thank you 🙏 Patrick!
mike chu
2 years ago
Mike, the owner Of Ohana Stair lifts very responsive and answered all my questions quickly and honestly! He gave us a fair price for two lifts that we needed and installed them within three days of the quote! I highly recommend Ohana stair for chair lift needs! 7/30/2024
Aloha Mike C.
Aloha Mike C.
Gregg Ushiroda
2 years ago
We had the best repair person from ohana stairlifts. Patrick came and was friendly kind and efficient. Thank you for the care Patrick! Annie Ushiroda
Stephen Schlich
2 years ago
My 10-year old Harmar lift stopped working for unknown reasons. The people who sold us this house left an installation manual with a bunch of phone numbers on it, but that's all. You gave me good information over two phone calls, and I finally made an appointment.
Your guys arrived exactly on time, were efficient gentlemen, and got the job done. I hope that my hovering to watch what was happening didn't bother them. They answered all my questions happily and they clearly knew what they were doing.
The lift works again, the cost was less than your estimate, and I am back in business. SO happy!
Your guys arrived exactly on time, were efficient gentlemen, and got the job done. I hope that my hovering to watch what was happening didn't bother them. They answered all my questions happily and they clearly knew what they were doing.
The lift works again, the cost was less than your estimate, and I am back in business. SO happy!
RaeDeen M. Keahiolalo
2 years ago
Update: needed some adjustment (a normal thing) and Patrick cane over and resolved the issue quickly. Had to leave the house and trusted him to take care of everything. Really appreciate the company’s trustworthiness and excellent service.
Very responsive service. Quality product. Excellent installation. I’d recommend Ohana Stairlifts to family and friends.
Very responsive service. Quality product. Excellent installation. I’d recommend Ohana Stairlifts to family and friends.
Nesiree Baniaga
2 years ago
Love the chairlift and the service. I would recommend Ohana Stairlifts to anyone who wants a chairlift installed in their homes.
Karl Shimabuku
2 years ago
Ohana Stairlifts . Mike Dowd and Patrick Estipona…the greatest. Very professional during initial contact for info/pricing, on-site visit and installing of an exterior stairlift. No hiccups, just professionalism. Ohana Stairlifts is your Kamaaina Company for all your chairlift needs. Best of all…they’re BBB registered! Thank You.
Robert Spetich
2 years ago
Ohana Stairlifts installed our stairlift today. They were very professional and helpful helping us choose an appropriate stairlift. Their technician did a superb job of installing and demonstrating use of the stairlift, he was very knowledgeable and answered all questions we had.
So far, we are very satisfied with their service and product quality.
So far, we are very satisfied with their service and product quality.
Matthew Gurewitsch
2 years ago
So, wife’s in rehab, doing great. Suddenly, no prior warning, she’s coming home in 3 days. Vendors we’re talking to about a stairlift all quote long shipping delays from mainland to Hawaii. But Ohana has a warehouse right in Honolulu, everything in stock, and great local references . A handshake with Mike over the phone, and the installer Patrick is on a plane to our island of Maui the next morning, job completed neatly, professionally, and all cleaned up before lunchtime. And Ohana beat the competition’s quotes by better than 30%, with top-grade equipment. You know what they say. Buy local! Deal with real folks, not corporations! Couldn’t be happier.
Jim Von Rohr
2 years ago
Patrick Estipona came by and serviced my outdoor chairlift. He was polite, efficient and neat. I’ve used Ohana several times throughout the years and they’ve always been great to work with.
Lawrence Yonting
2 years ago
We are definitely satisfied with the stairlift, the process from beginning to the end.
We had the estimate about a year ago, and was on hold for a number of reasons.
Recently we decided to move forward, i contacted Mike, he got back to us within a day, and though prices do change, since it was a year ago, he generously charged us the original price.
Patrick our installer came on the day we wanted it done, he came a half hour later then scheduled, but he did call to let us know, he was on his way.
He did great work, he explained the safety features and we actually road it ,to familiarize on how its done.
This stair lift is one less worry for our Mother and us.
Thanks again.
Lawrence and Debra Yonting
We had the estimate about a year ago, and was on hold for a number of reasons.
Recently we decided to move forward, i contacted Mike, he got back to us within a day, and though prices do change, since it was a year ago, he generously charged us the original price.
Patrick our installer came on the day we wanted it done, he came a half hour later then scheduled, but he did call to let us know, he was on his way.
He did great work, he explained the safety features and we actually road it ,to familiarize on how its done.
This stair lift is one less worry for our Mother and us.
Thanks again.
Lawrence and Debra Yonting
Hannah Ababon
2 years ago
Our technician Mr. Patrick Estipona was absolutely wonderful! He was patient in answering all my questions & concerns. Courteous and polite, with a real warmth & sincerity about him. He was so kind to both me & my Ohana! He’s efficient and was fast in uninstalling our stairlift. I would highly recommend him & Ohana stairlifts for all your stairlift needs.
JOSEPH KIM
2 years ago
We called O’hana Stairlifts, and talked to Mike about needing a chair lift for our house. After a visit from their technician/installer came out to take measurements and explain what they’d be doing, we set up a day for installation.
Patrick returned on the day and time we agreed, and went right to work. He completed his job quicker than expected. Called the wife and I out and explained the process of using our lift. He was engaging and polite in answering all our questions. Very friendly, professional, quick and efficient!
Mahalo O’hana Stairlifts.
Patrick returned on the day and time we agreed, and went right to work. He completed his job quicker than expected. Called the wife and I out and explained the process of using our lift. He was engaging and polite in answering all our questions. Very friendly, professional, quick and efficient!
Mahalo O’hana Stairlifts.
Lu Bon
2 years ago
I have been a customer of Ohana Stairlift for about 10 years. The owner, Mike, is so nice. He really cares about people and has a real soft spot for Vererans and Kupuna. There were a few times I called for emergency help and he always managed to work his magic by squeezing us into the schedule. He also once put in a shower cut out for us and other contractors were always impressed with the quality of workmanship. They even snuck pictures of it! Patrick has responded to our occasional calls and you will not meet a nicer young man. Aside from his extensive knowledge, he really goes over and beyond to promote our safety and longevity of equipment. Plus is he a really great explainer by pointing out parts in need of routine replacement and he has a really nice personality too! You can tell he is very humble. I cannot say enough nice things about this company. It is important work they do and they take it very seriously yet always manage to remember we are people and not just customers. Mahalo Mike and Patrick!! See you next time Patrick!! Aloha!