Why Choose Us

We're Local

Ohana Stairlifts is located in Kailua, in the Kapaa Industrial Park. We know how Hawaii homes are built and have the solutions to fit your mobility needs. We service all stairlifts, even those we have not installed. Our technicians are available to install and maintain lifts on all islands.

With Us, It's Personal

Michael began the company after helping his own mother through the difficulty of caring for his father through his illness. He saw firsthand how hard it is to care for someone you love with disabilities in a home not built with those needs in mind. Michael has gained the knowledge and experience to help you and your family make the changes needed to age in place.

We Provide Customized Solutions

Your home and situation are unique. We appreciate that. It all starts with an in-home assessment to see the needs. Then, we present a solution that best fits your home, lifestyle, and budget. We are passionate about helping you stay safe in your own home.

Fall Prevention Experts

2_Ohana Stairlifts

Mr. Michael Dowell has an Executive Certification in Home Modifications from the University of Southern California and is a Certified Age in Place Specialist of the Home Builders Association.  Additionally, he chairs one of the boards for the State of Hawaii Department of Health’s Fall Prevention Consortium.  

Here, in Hawaii, Michael is the owner and president of two companies that work to increase the living capability of senior citizens and persons with disabilities.  His Stay-at-Home Modification Company does just that.  It offers a wide range of home modifications to make living at home possible or easier for the physically challenged or frail.  His Ohana Stairlifts company goes a step further and supplies unique custom-built lifts for difficult-to-navigate exterior and interior stair arrangements. Michael’s company can solve just about any problem with world-class and innovative solutions that require only a plug to charge the battery-operated system that then ’lifts’ the client in a small chair safely to any upper level. This same ‘lift’ system can also return them back down when they are ready creating access to the home that there might not be if not for this system.  This is extremely helpful for challenged veterans, the elderly, and persons with disabilities. 

Michael also finds it important to volunteer his time teaching seniors fall prevention safety in numerous seminars and venues. He provides free home safety assessments that help identify hazards in the house and the different options available to correct them and increase the overall safety of the home. 

Fall Prevention and Aging in Place

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Ohana Stairlifts

Life Elevated - Keeping you in the home you love.

Ohana Stairlifts
5.0
Based on 101 reviews
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Kalani MorseKalani Morse
23:41 05 Dec 24
Patrick was super responsive and awesome in the thoroughness of his service.
Kekai KekaiKekai Kekai
08:18 05 Dec 24
I’m a disabled retired Air Force veteran that had a Kailua Company named Ohana Stairlift.install a stairlift for me. Ohana sent Patrick to complete the installation. As I watched Patrick work. I realized he was the kind of troop I wanted to work on our team. Patrick worked in an organized, disciplined, and managed his time very well. I could see he was focused on getting the installation completed right and in a timely manner. He folded each box and placed them and wrapping paper in a larger box keeping his work area uncluttered and clean. His voice was confident as he explained how to operate the stairlift and how to maintain it. Patrick is the professional you want to install your stairlift. My Ohana stairlift worked great. So call OHANA STAIRLIFT.
Scrappy LiptonScrappy Lipton
21:46 17 Nov 24
The quickest response and the best customer service ever!!! Patrick is the bomb!!! Wish there were more like him!!!
Nanea TannehillNanea Tannehill
21:12 17 Nov 24
Every time I reach out to Ohana Stairlifts (which is not too often) I have the most satisfying feeling that I’m getting the best in the business in regards to the entire experience, no matter what the situation may be…100% quality business, practices, staff & esp. customer service & knowledge…the remote troubleshooting & tips for maintaining our investment are more valuable to my family because we are confident that our mom is safe & independent thanks to everyone at Ohana Stairlift.. Thanks to Patrick for his extensive knowledge, friendly positive attitude! Truly Thankful! Mahalo!
Colleen DieterichColleen Dieterich
04:24 09 Nov 24
Patrick is a professional and knowledgeable individual always willing to assist his clients. Highly recommend Patrick and Ohana Stairlifts.Thank you so very much. Colleen
Buzz PaxtonBuzz Paxton
01:46 09 Nov 24
I’m a retired general building contractor. As such, I set the bar pretty high when working with other contractors, subcontractors, and suppliers. Ohana Stairlifts didn’t disappoint me. A 10:00 AM appointment was scheduled for the installation of a chair lift at my residence. Accessibility Technician Patrick arrived promptly at the scheduled time and worked diligently until the installation was completed. His briefing on the use of the chair lift was thorough and complete.I would not hesitate to use Ohana Stairlifts again if the need arises.
Charlotte HashimotoCharlotte Hashimoto
03:52 08 Nov 24
Excellent service, answer all the questions we had,Explained all the corrections that were made, recalibrated the remotes
Lynne MatsudaLynne Matsuda
20:59 21 Oct 24
Patrick Estipona came to replace the battery in my stairlift and informed me on how to check on the battery so that I could find out if I needed to replace the battery. He was extremely efficient and the replacement was done quickly.
Amy HaoAmy Hao
00:56 20 Oct 24
We had the stairlift installed about 3 years ago. It quick working so I called Patrick since I have his name card. Knowing how busy he is (and I too had a few scheduled appointments) he made every effort to set up an appointment. Patrick was always quick in getting back to me. He also took the time explaining how to care for the stairlift. He made me feel very comfortable. He's a kind and caring person with good customer service.Thank you Patrick and Ohana Stairlift.......
C ReyesC Reyes
03:11 19 Oct 24
Patrick arrived at the house as scheduled and was very professional and courteous. He worked efficiently and restored my mom's chair back into excellent working condition. Amazing service!
Warren HayamaWarren Hayama
03:12 27 Sep 24
Quick and efficient service!
Kathleen SakamotoKathleen Sakamoto
01:36 27 Sep 24
Patrick came promptly when I requested an appointment to check our chairlift and, of course, the lift worked fine when he tested it. Appreciate his patience and responsiveness!!KMS
John Wayne-SanJohn Wayne-San
04:56 21 Sep 24
We had a worry free experience with Ohana Chairlifts and thanks to Patrick's expertise , installation with Randy went very smooth and fast! Mr. Michael Dowell, owner is such a professional person and I would recommend his company to anyone in need of a chairlift. Lastly, this chairlift was a great investment and has made our life a lot happier.
Woody HojanakiWoody Hojanaki
23:43 19 Sep 24
We purchased a stair lift from Mike in 2014. He has always provided excellant service since day one. It's terrific that a live person avtually answers the phone!Its
Fred GalvinFred Galvin
04:21 14 Sep 24
Patrick immediately trouble shot and resolved our maintenance problem with 2 minutes. We cannot thank him enough for his rapid and complete response.
Gail NakamiraGail Nakamira
04:40 13 Sep 24
Very good and efficient service. Willdefinitely call again. Excellent service.
Randall MoritaRandall Morita
02:35 12 Sep 24
Patrick was awesome! Fixed it right away.
Randall YoungRandall Young
07:33 10 Sep 24
Patrick was an efficient installer and was very helpful in explaining the operational features of the new lift chair. An overall excellent experience. Mahalo.
Dayna DuhaylonsodDayna Duhaylonsod
23:10 06 Sep 24
We had what we thought were issues with my Father's Stairlift that was installed back in 2022 and Main Technician (Patrick Estipona) came out to service the chair within the second day of calling him. He would have came out sooner but was on the outer island. Once he arrived made him check out the chair and thought to myself oh god this is like when you take your car in for service cause it's making a noise but when they check it it's fine. (Lol) Thank goodness motor just needed a little lubrication which financially was music to our ears. Patrick is very knowledgeable and pleasant to work with and is very friendly!!So if you ever need someone Patrick is DEFINITELY YOUR GUY!!
Gene WongGene Wong
01:43 29 Aug 24
Our Stairlift Chair was not working. I reached out to Patrick who was finishing up his work with another client. Patrick quickly directed me to the area he suspected was the problem and then guided us via FaceTime on how to fix the problem. Great job Patrick. Mahalo
perle hoperle ho
23:20 28 Aug 24
Patrick has been an excellent help to me and my parents. He's patient and kind. He has EXCELLENT working skills and is ALWAYS willing to help.
adele teramaeadele teramae
05:12 28 Aug 24
I was referred to Ohana Stairlift for troubleshooting why my parents stairlift suddenly stopped working after not using it for a year. Patrick was very responsive to my message and patiently guided me (and my family) through the process of checking different parts on the unit over the phone. He was very upfront and honest with me and gave me a quote if he were to drive down to the house to check something he felt was a simple fix that could be resolved on our own. In the end, he helped us to discover little objects obstructing the track in a hidden spot, and that we needed a new battery.It’s very rare to find good customer service like this now days. Mahalo Patrick!
Roy LamRoy Lam
06:56 21 Aug 24
Ricky RiveraRicky Rivera
22:43 20 Aug 24
My experience with ohana stairlifts was very pleasant and courtesy was on top of the charts I would highly recommend ohana stairlifts thankyou so much for helping me out Mahalo nui .Ricky Rivera
Sharon TanakaSharon Tanaka
00:37 18 Aug 24
I found Patrick to be very professional yet warm with a kamaaina spirit. He's very thorough and I'm very satisfied with his work.
Anne HagarAnne Hagar
00:11 18 Aug 24
Patrick is always great. Comes right away when I have an issue and does all the necessary repairs! I will recommend him to anyone who needs a stairlift!
Karen CrowellKaren Crowell
02:26 15 Aug 24
Excellent service from Ohana Stairlifts and the best technician Patrick E. The lift was not operating properly and Patrick saw to it that the lift would be operable for my Mom to use for her safety. Thank you 🙏 Patrick!
Connie JacksonConnie Jackson
00:19 15 Aug 24
Always awesome work. Thanks again Patrick and Mike for quick response
roy yiroy yi
21:34 01 Aug 24
mike chumike chu
00:55 31 Jul 24
Mike, the owner Of Ohana Stair lifts very responsive and answered all my questions quickly and honestly! He gave us a fair price for two lifts that we needed and installed them within three days of the quote! I highly recommend Ohana stair for chair lift needs! 7/30/2024Aloha Mike C.
Gregg UshirodaGregg Ushiroda
01:08 19 Jul 24
We had the best repair person from ohana stairlifts. Patrick came and was friendly kind and efficient. Thank you for the care Patrick! Annie Ushiroda
Stephen SchlichStephen Schlich
03:33 12 Jul 24
My 10-year old Harmar lift stopped working for unknown reasons. The people who sold us this house left an installation manual with a bunch of phone numbers on it, but that's all. You gave me good information over two phone calls, and I finally made an appointment.Your guys arrived exactly on time, were efficient gentlemen, and got the job done. I hope that my hovering to watch what was happening didn't bother them. They answered all my questions happily and they clearly knew what they were doing.The lift works again, the cost was less than your estimate, and I am back in business. SO happy!
RaeDeen M. KeahiolaloRaeDeen M. Keahiolalo
03:57 11 Jul 24
Update: needed some adjustment (a normal thing) and Patrick cane over and resolved the issue quickly. Had to leave the house and trusted him to take care of everything. Really appreciate the company’s trustworthiness and excellent service.Very responsive service. Quality product. Excellent installation. I’d recommend Ohana Stairlifts to family and friends.
Nesiree BaniagaNesiree Baniaga
00:54 27 Jun 24
Love the chairlift and the service. I would recommend Ohana Stairlifts to anyone who wants a chairlift installed in their homes.
Karl ShimabukuKarl Shimabuku
05:21 13 Jun 24
Ohana Stairlifts . Mike Dowd and Patrick Estipona…the greatest. Very professional during initial contact for info/pricing, on-site visit and installing of an exterior stairlift. No hiccups, just professionalism. Ohana Stairlifts is your Kamaaina Company for all your chairlift needs. Best of all…they’re BBB registered! Thank You.
Robert SpetichRobert Spetich
23:06 12 Jun 24
Ohana Stairlifts installed our stairlift today. They were very professional and helpful helping us choose an appropriate stairlift. Their technician did a superb job of installing and demonstrating use of the stairlift, he was very knowledgeable and answered all questions we had.So far, we are very satisfied with their service and product quality.
Matthew GurewitschMatthew Gurewitsch
00:26 25 May 24
So, wife’s in rehab, doing great. Suddenly, no prior warning, she’s coming home in 3 days. Vendors we’re talking to about a stairlift all quote long shipping delays from mainland to Hawaii. But Ohana has a warehouse right in Honolulu, everything in stock, and great local references . A handshake with Mike over the phone, and the installer Patrick is on a plane to our island of Maui the next morning, job completed neatly, professionally, and all cleaned up before lunchtime. And Ohana beat the competition’s quotes by better than 30%, with top-grade equipment. You know what they say. Buy local! Deal with real folks, not corporations! Couldn’t be happier.
Jim Von RohrJim Von Rohr
03:24 30 Apr 24
Patrick Estipona came by and serviced my outdoor chairlift. He was polite, efficient and neat. I’ve used Ohana several times throughout the years and they’ve always been great to work with.
Lawrence YontingLawrence Yonting
04:51 16 Apr 24
We are definitely satisfied with the stairlift, the process from beginning to the end.We had the estimate about a year ago, and was on hold for a number of reasons.Recently we decided to move forward, i contacted Mike, he got back to us within a day, and though prices do change, since it was a year ago, he generously charged us the original price.Patrick our installer came on the day we wanted it done, he came a half hour later then scheduled, but he did call to let us know, he was on his way.He did great work, he explained the safety features and we actually road it ,to familiarize on how its done.This stair lift is one less worry for our Mother and us.Thanks again.Lawrence and Debra Yonting
Hannah AbabonHannah Ababon
20:58 12 Apr 24
Our technician Mr. Patrick Estipona was absolutely wonderful! He was patient in answering all my questions & concerns. Courteous and polite, with a real warmth & sincerity about him. He was so kind to both me & my Ohana! He’s efficient and was fast in uninstalling our stairlift. I would highly recommend him & Ohana stairlifts for all your stairlift needs.
JOSEPH KIMJOSEPH KIM
03:38 23 Mar 24
We called O’hana Stairlifts, and talked to Mike about needing a chair lift for our house. After a visit from their technician/installer came out to take measurements and explain what they’d be doing, we set up a day for installation.Patrick returned on the day and time we agreed, and went right to work. He completed his job quicker than expected. Called the wife and I out and explained the process of using our lift. He was engaging and polite in answering all our questions. Very friendly, professional, quick and efficient!Mahalo O’hana Stairlifts.
Lu BonLu Bon
05:41 21 Mar 24
I have been a customer of Ohana Stairlift for about 10 years. The owner, Mike, is so nice. He really cares about people and has a real soft spot for Vererans and Kupuna. There were a few times I called for emergency help and he always managed to work his magic by squeezing us into the schedule. He also once put in a shower cut out for us and other contractors were always impressed with the quality of workmanship. They even snuck pictures of it! Patrick has responded to our occasional calls and you will not meet a nicer young man. Aside from his extensive knowledge, he really goes over and beyond to promote our safety and longevity of equipment. Plus is he a really great explainer by pointing out parts in need of routine replacement and he has a really nice personality too! You can tell he is very humble. I cannot say enough nice things about this company. It is important work they do and they take it very seriously yet always manage to remember we are people and not just customers. Mahalo Mike and Patrick!! See you next time Patrick!! Aloha!
Esther AladieffEsther Aladieff
17:40 15 Nov 23
I had such a positive experience working with Ohana Stairlifts. Mike was very responsive answering my questions. He came out to explain the stairlift installation process to my dad and gave great recommendations on cost effective ways to modify the bathroom for my mom. Patrick did a great job installing everything. I can't recommend Ohana Stairlifts enough. Thank you, Mike and Patrick. My parents are very happy. I really appreciate the great customer service. You guys are amazing.
helene teveshelene teves
02:48 01 Nov 23
Patrick was quick to return our chair lift back into operational mode. Within an hour after my troubleshooting call, not only was the chair working again, but the power cord was neatly positioned in place, off the floor, with exposed wires fixed. Greatly appreciated!
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